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CONSULTING AND LEADERSHIP TRAINING IN HEALTH CARE
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29 Items Found in General Management: New/Updated Item  New/Updated Item  |   Popular Item  Popular Item

Title (click on title for details)Author(s)PagesTNSettingFunctional AreaLevelEP
Consumers Union
Looks at how the five forces affecting CU's industry have changed with the arrival of Internet competition for many of its services. Students must assess CU's strategy and how it should be changed. They also must consider how CU's activity set needs to be adjusted to fit with the new strategy.
Young, David W.
Noble, David
19 Yes
Nonprofit
General Management
ADV Add
Hilda Cook
The saga of a 90 year old woman diagnosed with liver cancer, demonstrating the need for greater coordination among hospitals, primary care physicians, and attending doctors.
Young, David W.
5 Yes
Healthcare Management
General Management
BEG Add
Levinton, Town of
A case on pricing water services where there are two prices needed: (1) to hook into the system and (2) for ongoing use. Many issues around cross-subsidization among various user groups.
Young, David W.
5 Yes
Nonprofit
General Management
Management Control Systems
INT Add
Note on Budget Ploys
An adaptation of the appendix to budgeting in the Anthony & Young text.
Anthony, Robert N.
Young, David W.
8 No
For Profit
Nonprofit
General Management
Management Control Systems
Organizational Behavior
BEG Add
Note on Conflict Management
Discusses the role of conflict in organizations, and the importance of managing it well if the organization is to learn as much about its environment as possible.
Young, David W.
10 No
For Profit
Nonprofit
General Management
Organizational Behavior
INT Add
Note on Cultural Maintenance
Defines and discusses the importance of organizational culture. Addresses how leaders can manage culture using a variety of levers available to them.
Young, David W.
12 No
For Profit
Nonprofit
General Management
Organizational Behavior
INT Add
Note on Effective Business Writing
Some simple techniques to help students present their ideas more clearly and powerfully.
Heineke, Janelle
7 No
For Profit
Nonprofit
General Management
Organizational Behavior
BEG Add
Note on Implementing a New Responsibility Accounting System in a Nonprofit Organization
Describes the characteristics of a good responsibility accounting system, and then discusses some of the issues that need to be considered in implementing a new sysgem
Young, David W.
8 No
For Profit
Nonprofit
General Management
Management Control Systems
Organizational Behavior
INT Add
Note on Improving Management Control Systems in Municipalities
Discusses the barriers to achieving the New Public Management Paradigm, and suggests ways that improved management control systems (including the use of “shadow profit centers”) can help to overcome them.
Young, David W.
13 No
Nonprofit
Public Sector Management
General Management
Management Control Systems
INT Add
Note on Intangible Assets and Corporate Strategy New/Updated Item
Presents a framework for assessing and analyzing an organization's intangible assets. Combines Porter's Five-Forces framework with a framework developed by the Financial Accounting Standards Board to provide students with an ability to put intangible assets into a strategic context.
Young, David W.
15 No
For Profit
Finance/Financial Management
General Management
Organizational Behavior
INT Add
Note on Leadership
Discusses the 7 levers that leaders can use to guide their organizations toward high performance. Links leadership to Chester Barnard’s Functions of the Executive, and contrasts the 7 levers with the McKenzie Ss in the 7S-model.
Young, David W.
11 No
For Profit
Nonprofit
General Management
Management Control Systems
Organizational Behavior
INT Add
Note on Management Accounting in Context
Discusses management control system design, and its link to activities such as strategy formulation, culture, customer management, conflict management, and motivation. Contains a managerial checklist and a practice case study.
Young, David W.
15 No
For Profit
Nonprofit
General Management
Management Accounting
Management Control Systems
Organizational Behavior
BEG Add
Note on Management Control Systems in the Public Sector
Contrasts “bureaucratic” control with “management control” and discusses ways that public sector organizations could achieve greater management control. Concludes that, although there are several barriers that inhibit a public sector organization from developing improved managerial control, there also are ways to overcome the barriers.
Young, David W.
11 No
Nonprofit
General Management
Management Control Systems
INT Add
Note on Managing High-Risk Outsourcing In Local Governments
Discusses the idea that not all outsourcing is the same, and provides a framework for identifying high-risk outsourcing. Then discusses ways to manage it.
Padovani, Emanuele
Young, David W.
5 No
Nonprofit
General Management
Management Control Systems
INT Add
Note on Methodological Issues in Social Science Research New/Updated Item
Discusses the development of a "good theory" in the social sciences. Combines the thinking in research in the physical sciences with that in the social sciences. Uses the concept of a paradigm and its underlying theory to demonstrate how social science research could be more like research in the physical sciences.
Young, David W.
10 No
General Management
ADV Add
Note on Motivation
Discusses the many issues involved in motivating employees, including the role of contingent compensation. Links the motivation process to several other organizational processes, such as culture and management control.
Young, David W.
10 No
For Profit
Nonprofit
General Management
Management Control Systems
Organizational Behavior
INT Add
Note on Operations Strategy
The “classic” competitive dimensions are cost (low price), quality (high quality), flexibility (ability to respond to changes in demand volume and product mix) and delivery (speed of service). During the last decade or so, service has been added to these competitive priorities. This note discusses why and how.
Heineke, Janelle
3 No
For Profit
Nonprofit
General Management
Operations Management
BEG Add
Note on Quality Tools
Discusses the seven basic quality tools and how to use them.
Heineke, Janelle
17 No
For Profit
Nonprofit
General Management
Operations Management
Organizational Behavior
BEG Add
Note on Strategic Decision Making in Healthcare Organizations
Discusses the challenges currently facing healthcare organizations, and provides some conceptual ways of thinking about how to address them. Includes examples from other industries.
Young, David W.
17 No
Healthcare Management
General Management
INT Add
Note on The Seven Leadership Levers Used by Successful Managers New/Updated Item
Discusses the role of severn "leadership levers" that a manager can use to lead help his/her organization achieve success. The levers comprise (1) strategy formulation, (20 authority and influence, (3) management control, (4) motivation, (5) conflict management, (6) culture management, and (7) customer management.
Young, David W.
21 No
For Profit
Nonprofit
General Management
Management Control Systems
Marketing
Organizational Behavior
INT Add
Note on Transfer Pricing
Discusses the various issues that must be considered in setting transfer pricing, and how they can be resolved.
Young, David W.
9 No
For Profit
Nonprofit
General Management
Management Control Systems
BEG Add
Omega Research Institute Popular Item
A research institute has changed its strategy but has not changed a variety of internal activities and processes to make them consistent with the new strategy. Students need to identify those processes that need redesign. They include authority and influence, conflict management, customer management, management control, motivation, and a few others.
Young, David W.
11 Yes
Nonprofit
General Management
INT Add
Outsourcing: A Primer for Public Sector Organizations
A 121-page (5 chapter) primer that puts outsourcing into a strategic context. It discusses the many issues that public sector managers need to consider in making an outsourcing decision, and the key activities they must engage in in order to achieve a successful outsourcing contract.
Padovani, Emanuele
Young, David W.
121 No
Nonprofit
Nonprofit Organization Management
General Management
Management Control Systems
INT Add
Percy Memorial Hospital
A senior manager at a small community hospital in a very competitive environment is considering the establishment of a physician-hospital organization (PHO). There are seven issues that he must resolve in doing so. The issues are common to all PHOs.
Young, David W.
11 Yes
Healthcare Management
General Management
INT Add
Priority Health System Popular Item
An integrated delivery system is attempting to implement a clinical pathway for colon cancer. Many barriers exist to a successful implementation, including trying to coordinate care across several entities within the IDS. Many misfits among organizational processes, and some important behavioral issues.
Young, David W.
13 Yes
Healthcare Management
General Management
INT Add
Rovereto, Town of
A question of whether to purchase new snow plows for a city or to let the existing ones go and use private contractors for the snowplowing service
Young, David W.
4 Yes
Nonprofit
General Management
Management Control Systems
BEG Add
Southern Seattle University Health System (B)
Similar to Southern State UHS, but in two parts. In the A case, students must consider the responsibility center structure in the department of medicine, and assess how the budget has been constructed. In the B case, they are given enough data to build a budget themselves on a spreadsheet, using cost drivers.
Young, David W.
4 Yes
Healthcare Management
Nonprofit
General Management
Management Control Systems
Organizational Behavior
BEG Add
Wang Laboratories, Inc.
A case where financial analysis combined with an assessment of general management practices can help explain many of the causes of a financial crisis. The objective for students is to determine when the crisis at Wang became apparent on the financial statements, and for what reasons. Students can also make arguments as to what actions could have prevented some of the company's financial problems.
Young, David W.
6 Yes
For Profit
Financial Accounting
General Management
BEG Add
Wheeling Cardiology Associates
Three cardiology groups wish to merge. Several themes are introduced, the major topic being anti-trust. An overview of anti-trust laws is provided in the case, and the particularly issue of anti-trust in health care is developed. The Herfindahl-Hirschman Index (HHI) is explained and suggested as a tool to be used to define market concentrations and identify potential anti-competitive situations. The protagonist is a consultant who may have to structure her analysis to meet her client’s needs rather in the most objective way possible.
Young, David W.
10 Yes
Health Policy
General Management
ADV Add